| If you have questions or concerns
regarding this statement, you should first contact Llamex Healthcare Co. at
privacy@llamexhealthcare.com or call (713) 297-9181
Monday through Friday, between the hours of 8:00am and
5:00pm Central Standard Time. If you do not receive
acknowledgment of your inquiry or your inquiry has not
been satisfactorily addressed, you should then contact
Jose Munoz, Manager, Llamex Healthcare Co., 2425 West
Loop South, Suite 200, Houston, TX 77027 via postal mail. |
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We will not give any information
about you to others unless you permit us to
Our site uses forms in which you give us contact
information (your name, address, daytime telephone
number, and email address) so you can place orders,
request information and support, and make product
suggestions. We will then create an account number for
you and if you choose to order from us using a credit
card, we will collect your credit card number and
expiration date. If you contact us for support, we will
keep an internal record of what support was given. We
use your customer information only when it will be
important for us to contact you regarding our products
and services, our web site, new software services, and
special offers we think you'll find valuable. If you
would rather not receive this information, please see
the "Updating Your Information" section below on how to
change your preferences. If we present a co-branded
offer with our partners or affiliates, it will be clear
at the point of collection who is collecting the
information and whose privacy statement applies.
We may use third-party advertising companies to serve
ads on our behalf. These companies may employ cookies
and action tags (also known as single pixel gifs or web
beacons) to measure advertising effectiveness. Any
information that these third parties collect via cookies
and action tags is completely anonymous. If you would
like more information about this practice and your
choices, please contact us by telephone, email or postal
mail at one of the addresses above.
On rare occasions, one of our partners may require us
to share your personal information with them. We will
only do so with your explicit permission first.
We use information gathered about you from our site
statistics (for example your IP address) to help
diagnose problems with our server, and to administer our
Web site. We also gather broad demographic information
from this data to help us improve our site and make your
browsing and purchasing experience more enjoyable. This
is not linked to any personally identifiable
information, except as necessary to prevent fraud or
abuse on our system.
Our site uses cookies to keep track of who visits our
site. They are linked to your member number which is
associated with the information in your account.
This site also contains links to other sites.
Unfortunately NewGen is not responsible for the privacy
practices or the content of such Web sites and we
recommend that you maintain your own "best practices" to
keep your personal and private information secure while
browsing on the Internet.
Security
This site has security measures in place to protect
the loss, misuse and alteration of the information under
our control. Please view our
Secure Ordering page for further details.
Updating Your Information
As a customer of NewGen, you may alter your customer
information or opt-out of receiving communications from
us and our partners at any time. We have the following
options for changing and modifying your customer
information.
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Sending
Emails
We use emails to communicate with you, to confirm
your placed orders, and to send information that you
have requested. We also provide email links, as on our
Contact page, to allow you to contact us directly.
We strive to promptly reply to your messages.
The information you send to us may be stored and used
to improve this site, our services and our products, or
it may be reviewed and discarded. However, your
information will only be shared with third parties with
your explicit permission.
Only If We Have To
As stated previously in this policy, we will not
share your personal information except with a third
party to assist us in the processing or securing of your
personal information or when we are required by law
unless we have given you notice and choice, in the
good-faith belief that such action is necessary in order
to conform to the edicts of the law, or we must comply
with a legal process served on our web site. We may also
need to give out your information if one of our partners
requires it, but these situations are rare.
Changes in Our Practices
If we make material changes to our information
handling practices or other privacy aspects, we will
post those changes on this privacy statement, at least
30 days prior to their implementation or notify you
directly via email. Minor changes will be immediately
effective upon reposting to this privacy policy on the
Companion Care Web site.
Service Provider
We use a credit card processing company
to bill users for goods and services. These companies do
not retain, share, store or use personally identifiable
information for any secondary purposes.
Surveys
From time-to-time our site requests information from
users via surveys. Participation in these surveys is
completely voluntary and the user therefore has a choice
whether or not to disclose this information. Information
requested may include contact information (such as name
and shipping address), and demographic information (such
as zip code, occupation, specialty). Survey information
will be used for purposes of monitoring or improving the
use and satisfaction of this site.
What Happens to my Personal
Information if I Terminate my Companion Care membership?
When Your Companion
Care membership is cancelled (either
voluntarily or involuntarily) all of your personally
identifiable information is placed in "deactivated"
status on our relevant NewGen databases. However, you
should know that deactivation of your account does not
mean your personally identifiable information has been
deleted from our database entirely. We will retain and
use your personally identifiable information if
necessary in order to resolve disputes or enforce our
agreements.
Contacting the Web Site
If you have any questions about our privacy statement, the
practices of this site, or your dealings with this Web
site, please contact us at:
Llamex Healthcare Co.
ATTN: Privacy Officer
2425 West Loop South, Suite 200
Houston, TX 777027
Revised: 01/25/2009
Copyright © 2009 Llamex Healthcare Co. All Rights Reserved.
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